Terms & Conditions

Definitions & Acceptance

"Booking" refers to any travel service, package, tour, hotel reservation, airline ticket, visa assistance, or related service reserved through White Tiger Holidays.

"Client" means the lead traveller and all persons on the booking. The lead traveller must be at least 18 years of age and accepts these Terms on behalf of the entire group.

These Terms apply to all bookings made directly with us, via phone, WhatsApp, email, or through our website. Additional terms from airlines, hotels, and other suppliers may also apply and will be communicated at time of booking.

Booking & Confirmation

A booking is confirmed only upon receipt of the required deposit or full payment AND issuance of a written confirmation by White Tiger Holidays. Verbal agreements alone do not constitute a confirmed booking.

• A deposit (typically 25–30% of the total package cost) is required to secure most bookings; the exact amount will be advised at time of enquiry
• For certain peak seasons, group bookings, or early bird packages, a higher deposit or full payment may be required upfront
• Airlines, hotels, and cruise lines have their own booking conditions which will be communicated to you; these form part of your contract
• All bookings are subject to availability; prices are confirmed only at time of payment
• It is the Client's responsibility to verify all details on the confirmation document and notify us of any discrepancies within 24 hours

Pricing & Payment

All prices are quoted in Nepalese Rupees (NPR) or US Dollars (USD) as indicated, and are subject to change until full payment is received and booking is confirmed.

• Prices include only the services specified in your written itinerary; all other expenses are the Client's responsibility
• Government taxes, airport taxes, and fuel surcharges are included unless stated otherwise
• Currency fluctuations may affect quoted prices for international packages; we reserve the right to adjust prices accordingly with prior notice
• Full payment is due no later than 30 days before departure, or immediately if booking is made within 30 days of departure
• Accepted payment methods include bank transfer, credit/debit card (Visa, Mastercard), and cash at our office; card payments may attract a processing fee
• Receipts and tax invoices will be provided for all payments made

Cancellation & Refund Policy

If you need to cancel your booking, you must notify us in writing (email or WhatsApp message) as soon as possible. Cancellation charges are calculated from the date we receive your written notification:

Refund processing: Approved refunds are processed within 15–21 business days from the cancellation date, returned via the original payment method where possible. Bank transfer charges may be deducted from the refund amount.

Cancellation by White Tiger Holidays: In exceptional circumstances, we reserve the right to cancel a booking. In such cases, we will offer you a full refund or an alternative package of equivalent value. We are not liable for any consequential losses.

Amendments & Changes

If you wish to make changes to a confirmed booking, you must inform us in writing as early as possible. Amendment fees may apply in addition to any charges levied by airlines, hotels, or other suppliers.

• Name changes on airline tickets may not be permitted; in such cases a new ticket purchase may be required
• Date changes are subject to availability and may attract fare differences plus an amendment fee
• Reducing the number of passengers in a group booking may affect the per-person price for remaining travellers
• We reserve the right to make minor changes to itineraries where circumstances require (e.g., hotel substitution of equivalent standard, changed timings) without liability

Travel Documents & Visas

It is the Client's sole responsibility to ensure all travel documents are valid and in order. White Tiger Holidays can assist with visa applications and documentation as a service, but we do not guarantee visa approval.

• All travellers must hold a valid passport with a minimum of 6 months validity beyond the return travel date
• Visa requirements vary by nationality and destination; we strongly advise checking current requirements at the time of booking
• Where we apply for visas on your behalf, we require all documents to be submitted promptly; delays caused by incomplete documentation are not our responsibility
• Visa fees are paid to the respective government authority and are generally non-refundable regardless of outcome
• We are not liable for any costs, losses, or delays arising from a refused visa, incorrect documentation, or failure to obtain required entry permits
• Health requirements (vaccinations, COVID-19 tests, etc.) are the Client's responsibility to fulfil

Travel Insurance

We strongly recommend that all clients purchase comprehensive travel insurance covering:

• Trip cancellation and curtailment
• Medical emergencies and evacuation
• Loss or theft of baggage and personal belongings
• Flight delays and missed connections
• Personal accident and liability

Travel insurance is available through White Tiger Holidays at competitive rates. If you choose to travel without adequate insurance, you do so at your own financial risk. We are not liable for costs that would have been covered by travel insurance.

Health, Safety & Conduct

The safety and enjoyment of all travellers is our priority. By joining our tours and services, Clients agree to:

• Disclose any medical conditions, disabilities, or dietary requirements that may affect travel at the time of booking
• Follow the guidance of tour leaders, guides, and local authorities at all times
• Behave in a respectful manner towards other travellers, staff, and local communities
• Comply with all applicable local laws and customs of destination countries

Our Liability

White Tiger Holidays acts as an agent or intermediary for airlines, hotels, car hire companies, cruise lines, and other travel service providers. Our liability is limited as follows:

• We are not liable for the acts, omissions, or default of any airline, hotel, or other supplier
• We are not responsible for loss, injury, damage, delay, or inconvenience caused by events beyond our reasonable control
• Our maximum liability for any claim shall not exceed the total amount paid by the Client for the affected services
• We are not liable for any indirect, consequential, or special losses, including lost income, loss of enjoyment, or wasted expenditure
• Liability for death or personal injury arising from our own negligence is not limited or excluded

Where services are provided by third-party suppliers, those suppliers' own terms and conditions (and any international conventions limiting liability) will apply.

Force Majeure

White Tiger Holidays shall not be liable for any failure or delay in performance of our obligations where such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, earthquakes, floods, pandemics, or epidemics
• War, civil unrest, terrorism, or government-imposed travel restrictions
• Industrial action, strikes, or airport/port closures
• Extreme or unusual weather conditions
• Government or regulatory actions affecting travel

In such circumstances, we will use our best efforts to offer suitable alternatives or, where possible, postpone travel to a later date. Refunds in force majeure situations will be subject to the recovery of costs from suppliers, which may take considerable time.

Complaints & Disputes

We take all complaints seriously and aim to resolve issues quickly and fairly.

• During your trip: Please contact your tour leader or our office immediately so we can address the issue in real time
• After your trip: Submit a written complaint to us within 28 days of your return date
• We will acknowledge your complaint within 5 business days and aim to provide a full response within 28 days
• If a complaint cannot be resolved directly, disputes will be referred to the Nepal Tourism Board or relevant arbitration body

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Nepal. Any disputes arising from these Terms or any booking made with White Tiger Holidays shall be subject to the exclusive jurisdiction of the courts of Kathmandu, Nepal.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

White Tiger Holidays reserves the right to amend these Terms at any time. The Terms applicable to your booking are those in force at the time of booking confirmation.

Contact Us

For any questions regarding these Terms & Conditions, or to raise a complaint, please contact us: